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40 St-Jean
Longueuil (Quebec)
Canada, J4H 2W9

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Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this Policy explaining our online information practices and the choices you can make about the way your information is collected and used. As there is more development of new communications tools, it is necessary to pay a special attention to the protection of the private life. This is why we commit ourselves to respecting the confidentiality of the personal information we collect.

Collection of Personal Information

We use your information when you place an order only with an aim of carrying out this order. We do not share this information with outside parties unless you expressly authorize or request it.

The information we collect:

First name
Postal Code
Phone number /Fax
Domain name
Credit Card Number

The personal information that we collect is collected through online forms and is made possible by the interactivity established between you and our Web site. We also use, as indicated in the following section, log files and/or cookies to collect this information.

Online Forms and Interactivity

We use the information you provide about yourself when placing an order only to complete that order. You can register on our Web site if you want to receive information on our products and services or technical assistance. The information that you submit on our Web site will not be employed for this purpose unless you complete the form. Your personal information is collected by the means of forms, namely:

- Online Contact form - Support
- Online Contact form – Sales
- Online Trial Account form

We will only use the information thus collected with an aim of sending you information on our offers or of offering you technical support.

Log Files and Cookies

We use non-identifying and aggregate information to better design our website. For example, we may tell our development team that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. We collect certain information by the means of log files and cookies, mainly the following information:

- IP Address
- Operating System (Windows, Macintosh, Unix, etc.)
- Browser (Firefox, Internet Explorer, etc.)
- Visited pages and requests
- Hour and day of connection

The recourse to such files allows us the improvement of our service but also to offer a personalized reception.

Withdrawal Right

Customers who provide us their contact information electronically can receive calls from us relating to their inscriptions to our monthly or annual packages. We commit ourselves to offering you withdrawal right as for your personal information. The withdrawal right is the possibility offered to the Net surfers to ask so that their personal information does not appear any more, for example, in our database. To be able to exert these rights, you can contact us:

Address: 40 St-Jean, Longueuil (Quebec), Canada, J4H 2W9
Phone: 1-844-407-CLIC

Access Right

We commit ourselves to recognizing an access right and of correction to the people concerned eager to consult, modify, or erase their information. Before sending you personal data, we will ask you to provide us a proof of your identity. If you are not able to prove your identity, we reserve ourselves the right to refuse to send you personal data concerning yourself. At any time, you can ask us to modify your personal data or to correct possible errors which might have slipped. We endeavour to answer these requests within reasonable delays. You can take advantage of this right by mail, email or on line:

Address: 40 St-Jean, Longueuil (Quebec), Canada, J4H 2W9
Phone: (844) 407-CLIC
Web site Sections:


The personal information which we collect is preserved in a secured environment. The people working for us are held to respect the confidentiality of your information. To ensure the safety of your personal information, we have resorted to the following measurements:

- Hosting of our Web sites on our secured servers
- Access Management - Authorized person
- Access Management - Concerned person
- Network Surveillance Software
- Automatic Back-up
- Protocole SSL (Secure Socket Layer encryption)
- PCI DSS Compliancy (Payment Card Industry Data Security Standard)
- Username / Password
- Firewalls

We commit ourselves to maintaining a high degree of confidentiality by integrating the last technological innovations ensuring the confidentiality of your transactions. If you decide to purchase our services by credit card, ClicNet Telecommunications Inc. will use your credit card information only to treat the transaction of the order made on our Web site.

By security measure and to prevent any fraud, no transaction will be carried on your account before we contacted you by telephone to confirm the amount of the transaction and the validity of the credit card. The credit card number is automatically destroyed as soon as the order amount is taken from your credit card. If it occurs that we do not succeed in contacting you, for your protection, we will not keep your order (including the credit card number) for more than 14 days. We do not save CVV numbers on our servers. Therefore, for any other transaction, you will have to provide us with your credit card information again.


ClicNet Telecommunications inc. respects the Official Languages Act and is committed to ensuring that all information and services on this site are available in both English and French.

We commit ourselves to respecting the legislative measures stated in: Privacy Act