ABOUT SHIPPING & DELIVERY-Canada, US

5. Blue Plume will try the very best to deliver every order in a reasonable time, however, we are not responsible or being liable for any shipping problems, delays other inactions which are beyond the control of our company.

ABOUT WARRANTY, RETURNS & REFUNDS

1. 100% Satisfaction Guarantee                                                          

We offer a full money back guarantee. For any reason you are not satisfied with your item we will exchange it or offer a refund of the price you paid, minus shipping charges. All returns should be in like new, resellable condition or a restocking fee will apply.

2. Return of Defective Products

Defective products must be informed to Blue Plume within 30 days of purchase and returned in original condition, including all original parts and packaging to Blue Plume or no refund/ replacement will be issued.                                 

3. Procedure for returning products                                                    

To return defective or unsatisfied products, please contact us for a RMA (Return Merchandise Authorization) Number. Only returns with RMA Number will be issued refund or replacement.

4. Refunds                                                                                         

If the customer is eligible for refund, Blue Plume will issue credit thru the original form of payment. We reserve the right to apply 15% restocking charge (over 30 days of purchase), and shipping charges are not subject to refund unless the product is defective. 

ABOUT SECURITY & PRIVACY

1. Blue Plume is a secure on-line shopping site and all credit card information submitted to Blue Plume is encrypted using industry-standard Secure Sockets Layer (SSL) technology. With SSL, only the authorized persons from Blue Plume can read your valuable credit card information as well as your personal information.

2. Blue Plume does not store any credit card information without customer permission and does not disclose any personal information to other company or individual.

OUR TERMS & CONDITION

1.  Order Acceptance                                                                                              

The electronic receipt customer received is an automated confirmation for your order, it does not indicate the approval of your order with us, we reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason.

2.    Payment Acceptance 

For all credit card payments, approval from financial institutions is required, and we reserve the right to make further verification of the cardholder information. We are not liable if the financial institution refuse to honor the credit card for any reason. For check payment, we reserve the right to pre-approve the amount of the order, pre-arrange the payment date and/or specify payment terms. We reserve the right to charge the customer for any dishonor check resulted penalty from financial institution.  

3.    Product Availability Blue Plume can not guarantee the products availability and reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

4.    Taxation
All Canadian customers will be charged GST or HST. Customers from British Columbia will also be charged PST.

By using this Site, and/or placing an order with us, you are indicating your acceptance of the terms and conditions as above (the "Shipping and Policies"). All the terms and conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these terms and conditions (Shipping and Policies) at any time.

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